常见问题

GENERAL      SYSTEM      ACCOUNT

  GENERAL

Please call our office at 04-5060185/86 during office hour (9.30am - 6.30pm) to seek for assistance.

Password 1 is for login purpose while Password 2 is for registration, upgrade status, check member pin & product pin, purchase pin, e-wallet withdrawal and product redemption purposes

Password 1 and Password 2 will sent to your registered mobile number via SMS after your membership registration have been done.

You must reset your password before make any redemption.

The system will automatically ask you to change the password for the first time login, if you are not login for the first time, please click on “Change Password 1” or “Change Password 2”.

Please download the C2 Form from our website and fax or email to 该 Email 地址已受到反垃圾邮件插件保护。要显示它需要在浏览器中启用 JavaScript。 after fill in.

Member Pin is used for new member registration while Product Pin is used for package registration.

To maintain for unilevel bonus and will be transferred into redemption which can be used for product redemption.

Yes. The expiry date is 3 months from the registration date


Please send an email to Ms Estee Lai (该 Email 地址已受到反垃圾邮件插件保护。要显示它需要在浏览器中启用 JavaScript。) which included your member ID, name, a copy of cash bill and picture which can clearly show the damage item.